Cancellation Fees Policy

We understand that cancellations happen, and we want to ensure you're fairly compensated for your time. Here's how our cancellation fee policy works:

You're eligible for a cancellation fee when:

  • •
    The rider cancels late: After you've accepted a ride and started driving towards the pickup, the rider cancels beyond the initial grace period (this specific timeframe varies by region, 7 minutes in St. Vincent).
  • •
    The rider is a no-show: You've arrived at the pickup location, waited the recommended 15 minutes, and the rider still hasn't appeared.

You will NOT be compensated for a cancellation if:

  • •
    The rider cancels promptly: The rider cancels within the initial grace period after you've accepted their request.
  • •
    Leaving the pickup spot: You initially arrived at the pickup spot, but then you moved away from the pickup location after arriving and before canceling the trip.
  • •
    Insufficient wait time: You canceled at the pickup location before waiting the recommended 15 minutes for the rider.

Important Note

Cancellation fees are subject to BeamX commission.

We aim for transparency and fairness in all our policies. If you have any questions, please don't hesitate to contact BeamX support.

Contact Support